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Delivery & Returns


We aim to dispatch your order the same working day where possible. Typically delivery takes 2-3 working days. For orders under £50 there is a £3.95 postage and packaging charge for 1st class Royal Mail postage. Orders over £50 will be sent Royal Mail 2nd Class free of charge or can be upgraded to 1st class for £3.95.

Special Delivery guaranteed next day is also available.

Collection is available locally to the salon or from our Basingstoke location free of charge. Please select local collection at checkout and specify in the notes which salon you would like to collect from.

If you have any questions or need expedited delivery get in touch using the live chat button in the bottom right corner of the screen.


If you are not happy with your purchase, you can return sealed items in their complete packaging to us for a refund, provided you do so within 14 days.

To arrange a return please email us at with the reason for your return, name and items you wish to return. When we approve your return you will receive a reference number and return address. Please then post the item back to us via a secure postage method in suitable packaging for posting.

A refund will be issued provide the goods are in re-saleable condition of the amount you had paid less a 10% fee to cover product checking and re-stocking.

You should allow up to 7 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.